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Freshdesk Tickets Overview

BY Databox
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Created Tickets
Last 30 days (Feb 2 - Mar 3)
Created Tickets
<
995
▲ 120% vs previous period (452)
>

Chart

Chart with 2 data series.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Data ranges from 122 to 985.
End of interactive chart.
Companies & Contacts
Month to Date (Mar 1 - 4)
Companies & Contacts
<
Companies 26,683
▲ 269% vs previous period (7,225)
Contacts 3,733
▲ 9% vs previous period (3,428)
>
Ticket Stats
Month to Date (Mar 1 - 4)
Ticket Stats
Metrics Value vs prev
Open
881
▼ 10%
Closed
383
▲ 22%
Pending
178
▼ 80%
Unresolved
394
▲ 37%
Resolved
372
▼ 51%
Overdue
155
▼ 80%
Unassigned
171
▼ 78%
Closed Tickets
957
▲ 125%
On Hold
519
▲ 125%
Hours tracked
Month to Date (Mar 1 - 4)
Hours tracked
<
18h 36m 25s
▼ 54% vs previous period (1d 16h 33m 41s)
>
Billable vs Non-Billable
Month to Date (Mar 1 - 4)
Billable vs Non-Billable
<
Billable Hours 2d 20h 32m 16s
▲ 41% vs previous period (2d 42m 40s)
Non-Billable Hours 13h 49m 18s
▼ 54% vs previous period (1d 6h 2m 2s)
>
Created Tickets by Priority
Last 30 days (Feb 2 - Mar 3)
Created Tickets by Priority

Chart

Chart with 4 data series.
End of interactive chart.

Freshdesk Tickets Overview

Date Range
Note: Showing sample data

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